FAQ Table of contents

General information
Technical considerations
Control
Confidentiality and security
Miscellaneous

General information

What is beautyontime.ch?

Beautyontime.ch is an online electronic calendar, that is shared in real-time between a care provider and his customers. In addition to the telephone used by clients to make an appointment, they can now, without bothering the provider, fix the date and time of their next visit, on a confidential and secure channel.

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Does beautyontime.ch replace the phone?

No, for customers, Beautyontime.ch is a complementary channel to the phone that allows them to set an appointment for a visit with their healthcare provider, wherever they want, whenever they want. For the beauty salon, Beautyontime.ch is invaluable because all appointments are recorded in the same place: a single calendar, online, preventing duplication and misunderstandings. The appointment may also be made by telephone and recorded in the Beautyontime.ch calendar.

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For whom is Beautyontime.ch?

- To all the beauty professionals that require making appointments such as nail salons, beauticians, care salons, makeup, massage, waxing, skin, beauty, sauna, solarium etc..

- For customers.

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I use a paper calendar or software that already contains a calendar function, is it easy to switch to Beautyontime.ch?

Yes, you decide the date from which you will use Beautyontime.ch to manage your appointments and you place your appointments in your paper calendar to Beautyontime.ch starting from that date. If you use a software and want to switch to Beautyontime.ch, contact us to discuss the import of your appointments and your existing customers.

We can also propose to explore the interface between Beautyontime.ch and your software so you can continue using your usual software while enjoying the benefits of Beautyontime.ch, by automatically synchronizing the two systems.

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How do I inform my clients that my salon is equipped with the service Beautyontime.ch?

Once the service is in place, it is important to tell your customers to reap the benefits of Beautyontime.ch. Several channels are available:

- If you have a website you can add a link associated with a Beautyontime.ch to make an appointment.
- You can also add a link in pagesjaunes.ch
- You can also distribute to your clients a card memo indicating the link as soon as you have subscribed.
- It is also convenient to display the information in your waiting room.
- You can mail information to all your patients
- You can advertise on your answering machine.

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Technical considerations

I have a website, can my clients make appointments from my site?

Yes, we can create a direct link to your calendar to allow making appointments to Beautyontime.ch from your site.

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Do I need to install a software on my computer to use Beautyontime.ch?

We take care of updating software and data security. So, you can access your Beautyontime.ch calendar from any computer connected to the internet.

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Can several user work on my calendar at the same time?

Yes, Beautyontime.ch is designed to share access to the calendar. clients, care providers and assistants can be connected simultaneously. The updates are reflected in real time, thereby avoiding misunderstandings and duplication.

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Can I fix several appointments automatically?

Yes, to establish any type of subscription for care or frequent repetitive (multiple function appointment)

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What happens if Internet access becomes unavailable?

Beautyontime.ch makes a backup of all appointments for offline access or synchronization with other calendars in the market.

To address internet interruption, it is possible to use a USB key provided by mobile operators to access the mobile internet.

Even if your computer crashes, you can access Beautyontime.ch from any other computer connected to the internet.

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What happens if two people make appointments at the same time in Beautyontime.ch?

If two people select exactly the same time for their visit, which is very unlikely, the first valid appointment set blocks the appointment slot, making it unavailable to another user. Beautyontime.ch makes a backup of all appointments for offline access or synchronization with other calendars in the market.

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Control

How do I know the duration of the appointment when they are taken by my customers?

It is quite simpe, you create types of appointments and set their corresponding period. For example: basic care, 30 minutes., 1 hour complete care .. by type of consultation chosen by your customers, total duration is automatically assigned.

But you can also define other types of visit that are only accessible by you and your assistant. When you or your assistant insert a consultation type on the Beautyontime.ch calendar, its duration is assigned by default. Parameters previously defined can be changed of course.

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Will my clients see my availability and appointments of other people with my salon?

Your clients will only see the availabilities you have opened to them.
The remaining slots are shaded.
It is thus impossible to know the names of other clients, or other appointments of your salon.

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How will my customers be informed about an appointment that was fixed for them?

Once the appointment is made, regardless of the person (vendor, customer or assistant) who inserted the appointment in your calendar, they will receive an email confirmation and an SMS reminder on the eve of the appointment provided that the client email and mobile number information is available.

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How can I control that people do not take appointments over the internet anyway?

Customers must identify themselves to access your calendar, which requires filling out a registration form first. Also, you set the maximum number of visits per patient, and the maximum opening of your calendar.

This is already a first filter, but if you prefer, you can also plan to activate an additional filter in your preferences, allowing first-time customers file an application for appointment. This appointment will be registered in you calendar but must be confirmed or denied by you.

Appointment made by customers can only be placed on time slots that you declared for that purpose. Beautyontime minimizes the risk of a bad appointment or misunderstood made through telephone.

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Does anyone have access to my availability and make an appointment?

No, customers must register first by completing a form and identifying themselves before they can access your calendar.

You can also impose limit on taking appointments by only allowing customers to take a limited number of appointments at once, or by filtering out new customers through an approval process (concept green list).

You control access strictly depending on your schedule.

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Confidentiality and security

How will my customers be informed about an appointment that was fixed for them?

Once the appointment is made, regardless of the person (vendor, customer or assistant) who inserted the appointment in your calendar, they will receive an email confirmation and an SMS reminder on the eve of the appointment provided that the client email and mobile number information is available.

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Customers might forget about their appointment?

Much less than when making appointments by phone because their Beautyontime.ch confirms their appointment by email and SMS.

If the appointment is made by telephone and recorded in Beautyontime.ch by your assistant or yourself, the customer also receives a reminder by email or SMS (to the extent that such information is indicated).

Absenteeism is greatly reduced by Beautyontime.ch

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Can I print the calendar Beautyontime.ch?

Yes, both in "day view" and "week view". This will enable you to also have a hard copy of your calendar and take it with you.

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Do my customers have access to my calendar and can see all my available appointment with my other clients?

No, you choose the time slots you want to open for making appointments. The customers will only see time slots available for appointment, not your other availabilities.

In no case shall they see the appointment of other customers. Only available time for making appointments are visible.

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Is Beautyontime.ch secure?

Yes, Beautyontime.ch uses the communication protocol HTTPS 128-bit encrypted SSL to encrypt transactions, such as e-banking. This enables the exchange of information between two computers safely.

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Miscellaneous

Will it replace your assistant(s)?

No, Beautyontime.ch is developed to help your assistant and not replace them. Beautyontime.ch particularly enables them to include real-time appointment made by telephone.

It is found that the use Beautyontime.ch reduces the number of calls and hence the stress on the telephone, call waiting, so that your assistants engaged in more rewarding tasks such as managing the salon and receiving and taking care of clients.

In addition, oversights and misunderstandings are greatly reduced with Beautyontime.ch

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CHF 32 .- per month, I think it's expensive!

With Beautyontime.ch, you offer a quality service to customers who can now make an appointment for themselves outside the opening hours of the firm.

And if you have no assistant, Beautyontime.ch allows you to dedicate yourself fully to your job.

Your calendar is filled up more easily and more customers will not forget their appointments.

With one or two omissions less in a month, your subscription with Beautyontime.ch will be justified!

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Any other questions?

Feel free to contact us by visiting the Contact page

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